Terms of Use

Last modified: February 5, 2018

Thank you for using RelocationOnline Hosted Services.


The Hosted Services are provided and powered by RelocationOnline Inc. These Terms of Use (“Terms”) govern your access to and use of the Hosted Services, this website, any related mobile site or mobile app, and the products and services made available through the sites and apps (“Services”). By creating an account or by accessing or using the Services you agree to be bound by these Terms. If you do not agree to these Terms you may not use the Services. We may update or modify these Terms at any time by providing written notice to you or by posting the updated Terms on our website.

1. Privacy

Use of the Services is also governed by our Privacy Policy. Our Privacy Policy contains important disclosures about how we collect and use your content and information. We want you to make informed decisions about the content and information you disclose. We encourage you to read the Privacy Policy carefully.

2. Your Account

When you create your account, you must provide us with complete and accurate information. Your account may also be created for you or may be created automatically if you are using the Services through another application or mobile device, using, as applicable, your account with the other application or mobile device. You are responsible for verifying the accuracy of all information associated with your account, for maintaining the confidentiality of your account name and password, and for all activity using the Services with your account name and password. We cannot guarantee that third parties will not be able to defeat our security measures. Please notify us immediately of any unauthorized use of your account.

3. Access to Accounts

“Relocation Users” are persons who use the Services to obtain assistance during their relocation and receive support from Service Providers. “Service Providers” are persons using the Services to manage the delivery of relocation services and assist Relocation Users. Service Providers assisting a particular Relocation User may have the ability to access, disclose, restrict, or add or remove information in, from or to a Relocation User’s account. Service Providers may also have the ability to create an account for a Relocation User and to monitor, restrict and terminate access to a Relocation User’s account. We and other persons designated by us have the ability to create, monitor, restrict and terminate access to all accounts and have the ability to access, disclose, restrict, or add or remove information in, from or to all accounts. By using the Services you consent to such access and activities.

4. Your Information and Content

The Services allow you to post content, including personal information, preferences, relocation information, messages and other materials. Anything that you post or otherwise make available on our Services is “User Material”. You grant to us and to our users an irrevocable, royalty free, transferable, sublicensable, worldwide license to use, store, display, reproduce, modify and distribute your User Material for purposes of operating, developing, providing and using the Services. Following termination of your account or removal by you of any User Material, we and other users may continue to exercise the license rights granted herein for an indefinite period of time. Please see our Privacy Policy for more detail about the use of your information.

5. Policy on User Material

You are solely responsible for the User Material you post using the Services. You may not post unlawful User Material or any other User Material that we deem offensive or inappropriate. In addition, we respect the intellectual property rights of others and expect our users to do the same. You represent and warrant that you have the authority and the right to post all User Content posted by you. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms or our policies. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of users who repeatedly violate these Terms or our policies or who infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

6. Copyright Notice

We will respond expeditiously to claims of copyright infringement committed using the Services that are reported to our Designated Copyright Agent. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Designated Copyright Agent the following information:

  1. The copyright owner name (or company name), your full legal name, your title or job position, your full mailing address, telephone number, and email address;
  2. A description of the copyrighted work or other intellectual property that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the site;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or an authorized person to act on the copyright or intellectual property owner's behalf; and
  6. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest.

We may combine information you provide us with information we receive from Service Providers and other sources.

Collection of Information Automatically

By Mail:

Copyright Agent, ℅ RelocationOnline
218 Main Street, #740
Kirkland, WA 98033

Email Address of Designated Agent: copyright@relocationonline.com

Telephone Number of Designated Agent: +1 425 889 9200

7. Feedback

We value hearing from our users and are always interested in learning ways we can make the Services better. If you choose to submit comments, ideas or feedback, you agree that we are free to use them without any restriction or any compensation to you.

8. Third Party Links

Our Services may contain links to third party websites, information, services, offers or other activities that are not owned or controlled by us. We do not endorse or assume any responsibility for such third party links.

9. Termination

We may terminate or suspend your access to or use of the Services at any time, with or without cause or notice to you. Upon termination, the provisions of Sections 2, 3, 7, 8, 9, 10, 11, 12, 13, 14, 16, and 17, and any payment obligations you may owe to us, will continue to bind you.

10. Indemnification

You agree to defend, indemnify and hold us harmless from and against any claim, liability, loss, injury, damage, cost or expense incurred by us arising out of or in connection with your access and use of the Services or your breach of any of these Terms.

11. Disclaimer

The Services and all associated content are provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS OF ANY PARTICULAR PURPOSE OR USE AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Without limiting the foregoing, we have no responsibility or liability for any User Materials that you or any other use or third party posts or transmits using our Services. You understand and agree that you may be exposed to User Material that is inaccurate, objectionable, inappropriate for children or otherwise unsuited for your purpose.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OF REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES, OR (C) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

13. Arbitration

For any dispute you have with us, you agree to first contact us and attempt to resolve the dispute with us informally. If we are not able to resolve the dispute with you informally, we each agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms by binding arbitration by the American Arbitration Association ("AAA") under the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes then in effect for the AAA, except as provided herein. Unless we both agree otherwise, the arbitration will be conducted in King County, Washington. Each party will be responsible for paying any AAA filing, administrative and arbitrator fees in accordance with AAA rules. The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Washington, without respect to its conflict of laws principles. We each agree to submit to the personal jurisdiction of the state and federal courts located in King County, Washington for any actions not subject to Section 13 (Arbitration). Our Services are controlled and operated from the United States.

15. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

16. Entire Agreement/Severability

These Terms, together with the Privacy Policy and any amendments and any additional agreements you may enter into with us in connection with the Services, shall constitute the entire agreement between us concerning the Services. If any provision of these Terms is deemed invalid, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

17. No Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.