Last Updated: May 27, 2022
Thank you for using RelocationOnline Hosted Relocation Services.
Our Services are intended for and provided to businesses and other organizations that provide relocation services ("Service Users"). Service Users may use our Services to deliver relocation support to individual end-users or consumers ("Relocation Users"), in which case the Service Users may direct us to process personal data of Relocation Users. When we do, we do so as a service provider or a "data processor" to the Service Users, but we do not control and are not responsible for the privacy practices of such Service Users. If you are a Relocation User using our Services through one of the Service Users, you should read the Service User's privacy statement and direct any privacy inquiries to that organization.
Personal Data we collect
We collect data about you in various ways when you use our Services, including information you provide directly, information collected automatically, third-party data sources, and data we infer or generate from other data.
Information you provide directly
We collect personal data you provide to us. For example:
- Name and contact information. We collect your full name, username or alias, an active email address, password, telephone number(s) and other contact details such as postal address and phone number. You may also provide certain optional information associated with your profile such as a profile picture.
- Payment information. If you make a purchase or other financial transaction, we collect credit card numbers, financial account information, and other payment details.
- Content and files. We collect the documents, or other files you upload to our Services; and if you send us email messages or other communications and include any documents or files as attachments to such communications, we collect and retain those communications.
Information collected automatically
We may automatically collect information related to your use of the Services. For example:
- Geolocation data. Depending on your device and app settings, we collect geolocation data when you use our Services.
- Usage data. We automatically log your activity on our Services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our Sites.
Information we create or generate
We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics ("inferences"). For example, we infer your general geographic location (such as city, state, and country) based on your IP address.
Information we obtain from third-party sources
We also obtain information from third parties. These third-party sources include, for example:
- Third party partners. Third party applications and services, including any you choose to connect with or interact with through our Services.
- Service Providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device's location based on its IP address
- Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
- Publicly available sources. Public sources of information such as open government databases.
When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
Cookies, Mobile IDs, and similar technologies
Cookies are small text files placed by a website that reside on your computer. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.
Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our Sites (such as embedded videos or plug-ins) results in your browser connecting to the third-party web server that hosts that content. Our Services including any emails we may send you may contain web beacons. Web beacons are used to monitor user activity and other related web statistics.
We, and our analytics partners, use these technologies in our Services to collect personal data (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our Services, including personal data about your online activities over time and across different websites or online services. This information is used to store your preferences and settings, enable you to sign-in, analyze how our Services perform, track your interaction with the Sites, develop inferences, combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the information we collect or infer with third parties for these purposes.
The third-party analytics providers we use on our websites include, for example:
Please consult the respective privacy policies and statements of these third parties for more information, including how to opt-out from their use of cookie data for targeted advertising purposes. You may also use the advertising and cookie controls described below.
What controls are available?
- Browser cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our Sites. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
- Email web beacons. Most email clients have settings which allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.
- Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Sites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.
Our use of your information
- Delivery of Services. To provide and deliver the Services to you, including troubleshooting, improving, and personalizing those services.
- Business operations. To operate our business, such as billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations.
- Product improvement, development, and research. To understand how you are using the Services in order to develop new services or features and conduct research.
- Personalization. To understand you and your preferences to enhance and personalize your experience and otherwise tailor the Services to your preferences.
- Customer Support. To provide you with customer service and support and respond to your queries.
- Communications. To send you information, including notifications, invoices, technical notices, updates, security alerts, and support and administrative messages.
- Marketing and Advertising. To communicate with you about new services, offers, promotions, upcoming events, and other information about our services and those of our selected partners.
- Security and legal obligations. To enforce our terms and conditions or protect our business, partners, or users and to protect, investigate, and deter against fraudulent, unauthorized, infringing, or illegal activity.
Disclosure of your information
- Financial services & payment processing. When you provide payment data, for example to make a purchase, we will share payment and transactional data with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.
- Affiliates. With our current or future affiliates, parent companies, subsidiaries, or other companies under common control, where access is needed to provide our Services and operate our business.
- Corporate Transactions. We may also share your information in connection with or during a merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets.
- Legal and law enforcement. We will access, disclose, and preserve personal data when we believe that doing so is necessary to comply with laws or to respond to lawful requests and legal process, including from law enforcement or other government agencies.
- Public Information. You may also choose to share information through the Service by posting content that is visible to other users or by sending messages to other users. Information that is posted in semi-public portions of the Sites may be available to other users of the Services. Please be mindful of your own privacy needs and those of others as you choose what to share and make public. We cannot control the privacy or security of information you choose to make public.
Please note that some of our Services include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal data to any of those third parties, or allow us to share personal data with them, that data is governed by their privacy statements.
Finally, we may share de-identified information in accordance with applicable law.
Location of personal data
We transfer personal data from the European Economic Area, United Kingdom and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections.
Data storage and retention
RelocationOnline retains personal data for as long as necessary to provide Services requested by you, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. The criteria used to determine retention include:
- How long is the personal data needed to provide applicable Services? This includes such things as maintaining and improving the performance of the Sites, keeping our systems secure, and maintaining appropriate business and financial records.
- Do Service Users provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it? In such cases, we may maintain the data until actively deleted by the Service User.
- Is RelocationOnline subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data, or data that must be retained for the purposes of litigation.
If you have an account, you may view and update certain information we have about you by logging into your account. If you otherwise wish to ask for access, correction, or deletion of any of your personal data held by us or a change in the way we use your information, please contact us at: email@example.com. However, to the extent permitted by applicable law, RelocationOnline may decline requests that are unreasonable, prohibited by law, or could adversely affect the privacy or other rights of another person, where deleting data would interfere with a legal or business obligation that requires retention of the data, or where we are unable to authenticate you as the person to whom the data relates.
Our marketing emails tell you how to "opt-out" of receiving further marketing emails. If you opt out of marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you, and as allowed by applicable law, requests for your participation in surveys. You may also contact us at firstname.lastname@example.org at any time to let us know that you no longer wish to receive further marketing emails.
See the Cookies section for choices about cookies and other analytics and advertising controls.
European data protection rights
- You can request access to, and rectification or erasure of, personal data;
- If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of your personal data in a usable and portable format;
- If the processing of personal data is based on your consent, you can withdraw consent at any time for future processing;
- You can object to, or obtain a restriction of, the processing of personal data under certain circumstances; and
- For residents of France, you can send us specific instructions regarding the use of your data after your death.
To make such requests, contact us at email@example.com. When we are processing data on behalf of another party such as a Service User acting as a data controller, you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
We rely on different lawful bases for collecting and processing personal data about you, for example, 1 with your consent and/or as necessary to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
We attach great importance to the security of your data and use commercially reasonable and appropriate measures designed to safeguard against unauthorized access to data, avoid loss of data, and maintain data accuracy.
We encourage you to help us by taking precautions when you use our Services and ask you to notify us immediately of any security issues or unauthorized use of your account.
Upon first use of our Services, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password and agree not to disclose your password to any third party. We recommend that you use a unique password for the Sites that is different from passwords you use on other sites or services.
Contacting Us About Privacy Concerns